TERMS OF SERVICE

1. Program Description
Formation offers SMS text messaging services to communicate with patients regarding appointments, health updates, and promotional offers.

2. How to Opt In
You can opt in to receive text messages by:
– Providing your phone number and checking the SMS consent box on our contact forms or Facebook lead forms
– Texting a keyword to our designated number
– Verbally consenting during phone calls or in-person visits

3. Message Types
You may receive the following types of messages:
– Appointment reminders and confirmations
– Post-treatment follow-up instructions
– Health tips and educational content
– Promotional offers and special announcements
– Service updates and clinic news

4. Message Frequency
Message frequency varies. Depending on your appointments and preferences, you may receive between 2-10 messages per month. Message frequency may increase around appointment times.

5. Cost
Standard message and data rates apply as determined by your mobile carrier. These charges will appear on your mobile phone bill. Formation does not charge for text messages, but your carrier’s rates apply.

6. Opt-Out Instructions
To stop receiving text messages at any time:
– Reply STOP to any message you receive from us
– You will receive one final confirmation message
– No further messages will be sent unless you opt back in

To opt back in after unsubscribing, reply START or contact us to re-enroll.

7. Help
For assistance with our text messaging program:
– Text HELP to any message from us
– Call us at (813) 605-1174
– Email us through our contact form

8. Supported Carriers
Our SMS service is compatible with all major U.S. mobile carriers including:
AT&T, Verizon Wireless, T-Mobile, Sprint, Boost Mobile, MetroPCS, U.S. Cellular, Cricket Wireless, and other participating carriers.

T-Mobile is not liable for delayed or undelivered messages.

9. User Responsibilities
By opting in, you confirm that:
– You are the account holder or have authorization to opt in this number
– You are 18 years or older
– You understand message and data rates may apply

10. Privacy
Your mobile phone number and text message information are handled according to our Privacy Policy. We do not sell, rent, or share your mobile number with third parties for their marketing purposes without your explicit consent.

11. Program Changes
We reserve the right to modify or discontinue our text messaging program at any time. We will notify active subscribers of significant changes when possible.

12. Disclaimer
Formation and participating carriers are not liable for delayed or undelivered messages. Message delivery is subject to carrier limitations and technical issues beyond our control.

For questions about our SMS program, please contact us at (813) 605-1174.